Ricoh is a client of Fudgelearn

Training Modules

181

Languages

English, Dutch & French

Overview

Johnson Controls International (JCI) is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings. As of mid-2019, it employed 105,000 people in around 2,000 locations across six continents.

JCI is deploying Oracle Fusion ERP across EMEALA starting with a phase 1 pilot in Belgium. Training is required for Finance, Plan to Fulfil, Subscriptions, Quote & Order to Cash, Revenue Management, Record to Report and Analytics. Users will need to be trained in either English, Dutch or French remotely.

Challenge

JCI had minimal Fusion Training experience and a small team to support the development of training materials and delivery of training, and therefore it was looking for support from a specialist Oracle Fusion Training provider. Up skilling members of the JCI Training team in parallel to the development of training materials is important to create an internal knowledge pool.As the first pilot of the implementation it is vital that training is effective, delivers the business realisation and creates the platform for further phases of delivery.

Fudge was commissioned in short-notice to deliver training online.

Approach

Working alongside an internal training manager, the Fudge team developed training content in English, that was then translated to Dutch and French for consumption in Belgium. Training Delivery was in both French and Dutch and the Training Materials support further phases and countries for Training Delivery.

Benefits

End user were able to understand the new processes of the business, why the system supported these and how. They were taught in their mother tongue and received their training materials in two languages also, enabling them to refer back to these during the go-live phase.

Training Modules

181

Languages

English, Dutch & French

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