About Bank of England
The Bank of England (BoE) is undertaking a major transformation programme by implementing Oracle Cloud SaaS Fusion Applications, including Finance, Procurement, Projects, Expenses, EPM and Reporting. A new Supplier Portal will also launch, with go-live scheduled for 2026.
This represents a significant shift in operational and business processes across the organisation, impacting over 5,600 self-service users. To ensure successful adoption, BoE recognised the need for a structured training and user adoption strategy to prepare staff, boost confidence, and minimise disruption.
The Challenge
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Scale & Impact: With thousands of users across Expenses, Procurement and OTL, the challenge was to create a scalable and sustainable training programme that avoided duplication, fatigue, and scheduling conflicts.
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Priority Areas: Key training requirements were identified in Finance, Procurement, EPM and Reporting, with additional coverage for Cash Management, Projects, and Expenses. Reporting scope was still being defined.
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Knowledge Transfer Limitations: While the System Integrator offered Knowledge Transfer (KT) training for the internal project team, this approach was not sufficient for training thousands of end users who needed hands-on confidence with the new processes.
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Organisational Readiness: The BoE’s Target Operating Model and role mapping were still in development, adding complexity to training design and delivery.
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Out of Scope: HCM Payroll and Oracle Guided Learning (OGL) were excluded from the current training agreement, although BoE plans to implement and manage OGL internally to support ERP adoption post go-live.
Our Approach
Fudge Learn partnered with BoE to design a comprehensive Training Needs Analysis (TNA), ensuring the training programme aligned with the organisation’s operating model and user roles.
Key elements included:
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Blended Learning Approach: Instructor-led training for high-impact roles in Finance and Procurement, supported by simulations, eLearning, Quick Reference Guides (QRGs), and job aids for broader self-service users.
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Tailored Content: Training materials developed in BoE’s business language, processes and branding to ensure relevance and ease of adoption.
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Scalable Scheduling: A coordinated programme designed to reach thousands of users without duplication or overloading learners, ensuring timely readiness for 2026 go-live.
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Knowledge Reuse: Outputs from the System Integrator’s KT sessions were repurposed and embedded into end-user training, ensuring continuity and efficiency.
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Post-Go-Live Support: Planned virtual “drop-in” clinics and peer networks to sustain adoption and reduce reliance on central support teams.
The Results & Benefits (expected)
- Confident, Competent Users: Staff will be equipped with the knowledge and confidence to carry out new processes effectively.
- Reduced Risk of Disruption: Early, targeted training reduces the risk of errors and inefficiencies post go-live.
- High Adoption Rates: Role-specific learning paths and ongoing peer support will help embed new ways of working across the organisation.
- Future-Ready Learning: With Oracle Guided Learning to be deployed internally by BoE, the organisation is building a long-term, sustainable learning culture.
Why Fudge Learn?
The Bank of England selected Fudge Learn due to our proven expertise in complex Oracle Cloud implementations, our ability to deliver training at scale, and our deep experience in user adoption programmes. Our blended methodology ensures no user is left behind, creating a confident, capable workforce ready to embrace the future.
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