Customer Background
Ricoh has been at the forefront of empowering digital workplaces for over 85 years, helping individuals and businesses work smarter from anywhere. With global operations across 200 countries and a legacy in digital services, information management, and imaging solutions, Ricoh continues to drive innovation and optimise business performance.
In 2021, Ricoh embarked on one of its most significant business transformation initiatives: OSCAR – Office Services in the Cloud At Ricoh. This multi-year programme introduced Oracle Cloud Services at its core, integrated with SAP Concur Expense Management and ARIS Elements Process Management. The aim was clear: to unify processes across EMEA, streamline operations, and support Ricoh’s ambitious growth journey.
The Challenge
As Ricoh grew across EMEA through acquisitions, each new business brought with it its own systems, processes, languages, and ways of working. This left Ricoh with fragmented processes and the challenge of consolidating into one consistent platform.
Migrating these businesses (known internally as NewCos) onto Oracle Cloud required:
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Careful planning to accommodate different sizes, systems, and readiness levels.
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Training tailored to diverse user groups, languages, and cultures.
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Supporting employees through significant change to ensure confidence in new processes.
The ultimate goal was to prepare both NewCo users and Ricoh’s central teams for a unified, cloud-enabled future.
The Approach
Ricoh partnered with Fudgelearn to deliver end-user training, change management, and adoption support across phases of OSCAR.
Phase 1 – NPO (Italy)
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A detailed Training Needs Analysis (TNA) was carried out to identify user roles, topics, and training requirements.
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Over 50 training courses were developed in English, alongside Quick Reference Guides and videos, which were then translated into Italian.
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Training was delivered virtually via Microsoft Teams, ensuring timely upskilling despite tight deadlines.
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Post go-live, users were supported with Oracle Guided Learning, enabling in-application, real-time guidance.
Phase 2 Wave 1 – LAKE (Switzerland)
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The TNA was refreshed to reflect enhanced processes and systems.
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A validated training scope of 66 modules was agreed, with clear learning objectives and audience mapping.
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Materials were redeveloped, including presentations, workbooks, guides, and videos.
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As the business language of LAKE is German, all content was translated and delivered onsite in Zurich.
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Training was grouped flexibly—modules could be delivered as full courses or as standalone sessions, supporting both classroom and remote learning.
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Additional training was provided for Ricoh Business Services (RBS) users in Finance, delivered in English and German.
Ongoing Phases
Building on lessons learned from NPO and LAKE, Fudgelearn is continuing with TNAs and training for upcoming NewCos, including DataVision (Germany) and MTI (UK, France, Germany). Each phase is strengthened by joint reviews and refinements to continually improve quality and user experience.
The Benefits
For Ricoh’s users, the OSCAR transformation has been about much more than learning a new system. It’s about confidence, clarity, and connection:
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Confidence in New Processes – Users not only learn how to use Oracle but also why processes are changing, helping them embrace new ways of working.
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Learning in Native Languages – Training delivered in Italian and German (and expanding to other languages) ensures inclusivity and accessibility for every user.
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Sustainable Support – With Oracle Guided Learning embedded, users have continuous, at-the-point-of-need guidance even after classroom sessions end.
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Empowered End-Users – Employees are better equipped to carry out their roles, improving adoption rates and reducing disruption during go-live.
Why Ricoh Chose Fudgelearn
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Expertise in Oracle Cloud: Fudgelearn’s experienced consultants bring deep domain expertise across Finance, Supply Chain, CX, Projects, Procurement, and CPQ.
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Tailored, Multilingual Training: Training is always delivered in the user’s business language, designed around company processes and culture.
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Blended Approach: From instructor-led workshops to digital guides and in-app support, the right format is chosen for every learner.
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Change Partnership: Fudgelearn embeds itself as part of Ricoh’s programme team, attending steering committees and shaping adoption strategies.
Conclusion
The OSCAR programme is enabling Ricoh to bring together its diverse businesses onto a single, integrated platform – transforming how its teams operate across EMEA. By placing end-user adoption at the centre, supported by Fudge learn’s proven training and change expertise, Ricoh is ensuring that no user is left behind on their digital transformation journey.
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