Ricoh is a client of Fudgelearn

Languages

Italian, German and English

Modules

82

Overview

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organisational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimise business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

Ricoh’s Office Services business has grown significantly over the years through acquisition, and as a by-product they are left with disparate processes across multiple systems requiring a substantial amount of effort to bring together a single view of services across EMEA. In 2021 Ricoh commenced the undertaking one of their most important Business Transformation Programmes, OSCAR – Office Services in the Cloud At Ricoh. OSCAR will introduce, at its core, an ORACLE Cloud Services platform that will be integrated with existing cloud solutions and extended by the introduction of SAP Concur Expense Management and ARIS Elements Process Management.

Challenge

Ricoh over the years has acquired a number of businesses across EMEA. These will be migrated in a phased approach onto Oracle Cloud – ERP (Finance, Projects and Procurement), CX (Eloqua, Sales, Service), Supply Chain, Leasing and CPQ. Each phase consists of singular or multiple businesses, each with their own existing processes and systems. Therefore the planning and execution of these transformations has to be well thought through, planned and executed in accordance to the plan. 
With each business there are variances in terms of the training needs, languages and also modalities. They also vary in size, some being much larger than others. 
Following the successful migration of these businesses, the core user base from Ricoh will migrate onto the OSCAR platform. 

Approach

For Phase 1 – which was an Italian company, we performed a TNA (Training Needs Analysis) to identify the training topics, agree courses and user details, then we agreed a training plan and strategy. Fudge also formed part of the change management and overall project team and was invited by our Ricoh colleagues to the steering committee.

Our large team of bi-lingual Oracle domain experts then developed over 50 discreet training courses in English, as well as a number of Training Videos and Quick Reference Guides which were then translated and delivered in Italian virtually via MSTeams within challenging timeframes.

The new users are being supported post go-live by Oracle Guided Learning. 

For Phase 2 – for a German company, our Training Manager had to firstly renew the TNA, as a large amount had changed from the first Phase and the system & processes were enhanced. Once the TNA was approved and agreed our team commenced the redevelopment of the training materials, consisting of Trainer Presentations, Exercise Workbooks, Training Videos and Quick Reference Guides in readiness for translation to German.
Training delivery for this Phase commences at the middle of March 2023, with a planned Go-Live of April 2023. 

Subsequent phases are to follow.. watch this space. 

Benefits

End user were able to understand the new processes of the business, why the system supported these and how. They were taught in their mother tongue and received their training materials in Italian also, enabling them to refer back to these during the go-live phase.

Languages

Italian, German and English

Modules

82

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