Italian, German and English
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organisational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimise business performance.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).
Ricoh’s Office Services business has grown significantly over the years through acquisition, and as a by-product they are left with disparate processes across multiple systems requiring a substantial amount of effort to bring together a single view of services across EMEA. In 2021 Ricoh commenced the undertaking one of their most important Business Transformation Programmes, OSCAR – Office Services in the Cloud At Ricoh. OSCAR will introduce, at its core, an ORACLE Cloud Services platform that will be integrated with existing cloud solutions and extended by the introduction of SAP Concur Expense Management and ARIS Elements Process Management.
Ricoh over the years has acquired a number of businesses across EMEA. These will be migrated in a phased approach onto Oracle Cloud – ERP (Finance, Projects and Procurement), CX (Eloqua, Sales, Service), Supply Chain, Leasing and CPQ. Each phase consists of singular or multiple businesses, each with their own existing processes and systems. Therefore the planning and execution of these transformations has to be well thought through, planned and executed in accordance to the plan.
With each business there are variances in terms of the training needs, languages and also modalities. They also vary in size, some being much larger than others.
Following the successful migration of these businesses, the core user base from Ricoh will migrate onto the OSCAR platform.
For Phase 1 – which was an Italian company, we performed a TNA (Training Needs Analysis) to identify the training topics, agree courses and user details, then we agreed a training plan and strategy. Fudge also formed part of the change management and overall project team and was invited by our Ricoh colleagues to the steering committee.
Our large team of bi-lingual Oracle domain experts then developed over 50 discreet training courses in English, as well as a number of Training Videos and Quick Reference Guides which were then translated and delivered in Italian virtually via MSTeams within challenging timeframes.
The new users are being supported post go-live by Oracle Guided Learning.
For Phase 2 – for a German company, our Training Manager had to firstly renew the TNA, as a large amount had changed from the first Phase and the system & processes were enhanced. Once the TNA was approved and agreed our team commenced the redevelopment of the training materials, consisting of Trainer Presentations, Exercise Workbooks, Training Videos and Quick Reference Guides in readiness for translation to German.
Training delivery for this Phase commences at the middle of March 2023, with a planned Go-Live of April 2023.
Subsequent phases are to follow.. watch this space.
Italian, German and English
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What do our customers think of our training?
Fudgelearn focus on the quality of relationships with customers and look to work in Partnership to help achieve the desired outcomes. They’ve proven flexible in meeting our requirements and extremely responsive in managing the service they provide. For example, one of their Account Managers has come onsite on a regular basis to provide support and guidance for members of my department to ensure we’re getting the most from the service.
John Lewis Partnership
We have had the pleasure of working with Fudgelearn on a series of training webinars to support the global rollout of Oracle Fusion. Not only has Fudgelearn been professional, committed and a valued partner in supporting the educational rollout of our material to the business but their instructor has also gone above and beyond to help us resolve unforeseen issues.
Global Head of Talent Acquisition & Change Management Lead
UDG Healthcare PLC
I found the Fudgelearn Account Manager to be very knowledgeable and was able to offer the correct package to meet my needs and wider career goals.
I left my one-to-one feeling enthused to undertake my tailored training plan.
Without Fudgelearn’s direction, I feel I would still be wandering around in the darkness!
Videos and documentation was good, and helpful for future reference.
Very helpful training session lead by Melanie!
Good mix of demos and practical work - looking forward to the next session!
The trainer interacted and dealt with questions really well.
The course was very detailed and informative - thank you!
Enjoyed the guided learning & exercises after each section.
Dipping my toe into the new system was a great learning experience.
Michael is very knowledgeable, patient and friendly - he has had the answers to all the questions asked, so it is obvious he knows his stuff inside out.
Definetely an expert in his field, and very confident with his level of knowledge.
Michael was very knowledgeable, and will be a good resource to tap into when we start to write reports in earnest.
Did very well, with beginners to more experienced students attending.
Now I have a better knowledge of the workflow between the BANK and CASH MANAGEMENT which is great!
I can now navigate in Receivables, navigate in the schedule processes screen, create a receipt, apply a receipt, reverse a receipt, all great information!
Great to know how to create invoices, how AP works in Oscar and to manage payments and reporting.
I now have a further understanding of FA itself, how to navigate and perform FA required tasks.