Days Training
3 days on line training.
Satisfaction Rating
96%
Overview
Based in Scotland’s capital city, the Council provides a range of public services to over 498,800 citizens. The City of Edinburgh Council is responsible for providing political leadership and governance for a comprehensive range of services across the city. They have 63 councillors representing 17 wards multi-member wards within the City of Edinburgh are elected every four years by STV system.
The Council’s Oracle EBusiness Suite system was aging and needed to be upgraded, along with this the Council wanted to maximise the new functionality that was made available to them via this upgrade. Fudgelearn were selected by the incumbent systems integrator to support the change management aspects of this upgrade by training key users within the Central functions and an internal trainer who would cascade this knowledge through the organisation. Â
Challenge
Not only did CEC need to upgrade their Oracle EBS system to the latest version (R12.2), alongside this they wanted to implement an Advanced Collections system, which was heavily customised. Our team needed to work with the System Integrator and Customer to ensure all users were trained on the new system, process and policies in time for go-live. Training needed to be delivered virtually due to Covid restrictions and logistics.Â
Approach
Our small team worked with the key stakeholders, the Council’s internal trainer and the systems integrator to understand and agree the training scope, how the training could be best delivered and what supporting documentation the users would need, so that additional support could be given post-training.
Our team then developed training manuals and training presentations, covering the following subjects: Sub-Ledger Accounting Principals (SLA), General Ledger (GL), Accounts Payable (AP), Procurement, iProcurement, Cash Management and Oracle EBS R12 Overview Training.Â
It was important that the Council’s key users were taught on the key differences between their R11i version of Oracle EBS and the R12 version that they were moving to, this laid the foundation of the SLA and then core Finance Training.Â
All training delivery was delivered remotely via MSTeams and was recorded for reference purposes.Â
Benefits
The team, plus the internal trainer, became very proficient in the new processes, understood how the system works and integrates. The internal trainer was then able to pass on the knowledge internally in a more cost effective manner, with the aid of the recording training sessions and supporting training materials.
Days Training
3 days on line training.
Satisfaction Rating
96%
Customer success stories with Fudgelearn
Hear it first hand
What do our customers think of our training?
Fudgelearn focus on the quality of relationships with customers and look to work in Partnership to help achieve the desired outcomes. They’ve proven flexible in meeting our requirements and extremely responsive in managing the service they provide. For example, one of their Account Managers has come onsite on a regular basis to provide support and guidance for members of my department to ensure we’re getting the most from the service.
L.R.
John Lewis Partnership
We have had the pleasure of working with Fudgelearn on a series of training webinars to support the global rollout of Oracle Fusion. Not only has Fudgelearn been professional, committed and a valued partner in supporting the educational rollout of our material to the business but their instructor has also gone above and beyond to help us resolve unforeseen issues.
Thank you!
Global Head of Talent Acquisition & Change Management Lead
UDG Healthcare PLC
I found the Fudgelearn Account Manager to be very knowledgeable and was able to offer the correct package to meet my needs and wider career goals.
I left my one-to-one feeling enthused to undertake my tailored training plan.
Without Fudgelearn’s direction, I feel I would still be wandering around in the darkness!
Various
Home Office
Videos and documentation was good, and helpful for future reference.
Great training!
Very helpful training session lead by Melanie!
Good mix of demos and practical work - looking forward to the next session!
Various
FD Technologies
The trainer interacted and dealt with questions really well.
The course was very detailed and informative - thank you!
Enjoyed the guided learning & exercises after each section.
Dipping my toe into the new system was a great learning experience.
Various
Schroders
Michael is very knowledgeable, patient and friendly - he has had the answers to all the questions asked, so it is obvious he knows his stuff inside out.
Definetely an expert in his field, and very confident with his level of knowledge.
Michael was very knowledgeable, and will be a good resource to tap into when we start to write reports in earnest.
Did very well, with beginners to more experienced students attending.
Various
SMBC
Now I have a better knowledge of the workflow between the BANK and CASH MANAGEMENT which is great!
I can now navigate in Receivables, navigate in the schedule processes screen, create a receipt, apply a receipt, reverse a receipt, all great information!
Great to know how to create invoices, how AP works in Oscar and to manage payments and reporting.
I now have a further understanding of FA itself, how to navigate and perform FA required tasks.