Oracle Guided Learning is a user support, adoption and learning tool that is built into the Oracle Cloud SaaS (Fusion) Applications, covering Finance, Procurement, Human Capital Mgmt, Supply Chain Mgmt, Sales, Marketing, Service, Enterprise Performance Mgmt (EPM) as well as other third party applications that form part of your end-to-end business processes – for example Salesforce or ServiceNow applications.

It can also be used as a Change Management tool, to support communications and change, for example a change in company processes or policies. Or to support communications for Expense Claim or Purchase Order period close.

Guided learning is built into the applications, based on user roles and system processes that are set up as your business requires. From here Guided Learning is then (with the help of Oracle and Fudge) able to perform a number of supporting actions:

• Guide your users when the have forgotten the correct use of the system, either in a “step-by-step” guide or a more interactive manner.
• Provide context to company policies and procedures from within the application by using Tips and Flashing Beacons to prompt the user to click and investigate.
• Support data entry by validating fields within the application, based on rules you agree.
• Enable company wide or user role-based announcements to drive communication or changes.
• Provide your L&D team with the ability to connect training content directly to your Oracle Fusion Applications.
• Enable your Change Team to analyse the use of the system, to enable them to have insights into where usage is high, low, or misunderstood.

All of this from the dynamic widget or from within the application itself.

• Step Guides – Step-by-step guides are the heart of Oracle Guided Learning. These interactive steps can be a series of quick text-based tool-tips, but they can also be transformed into an engaging visual aide, images, videos, GIFs, forms and more.
• Automatically generated message and guide templates – Access automatically generated message and guide templates and easily view a complete list of steps for any given business process. Step guides can be previewed, printed, and shared to enhance user readiness and self-sufficiency.
• Interactive Guides – Oracle Guided Learning is fully customisable for your users, with personalisation. Create message content and blast it out instantly to selected teams or the entire organisation. Edit content directly in live guides to ensure learning content stays up to date with features and business processes. Link these guides directly to video content, presentations and training materials from your L&D department.
• Smart Tips – Provide key information about a particular field or remind users to follow a specific business process or compliance requirement, directly within the platform.
• Beacons – Flashing icons are designed to prompt users to click a certain menu item, button, or element.
• Dynamic Widget – The widget is a gateway to your library of content. The auto-filled search is configured to show employees only content relevant to them. The widget can be minimised to a small icon that can be moved around the screen so it stays out of the way. It also remembers each employee’s preference and will appear at the same place when Oracle Guided Learning restarts.
• Analytics – Gain insights on how your employees are using your learning content, and how your guides are performing. With the help of deep product and user data, understand which guides are more effective and who in your staff is struggling with new cloud software and processes. Use metric driven insights to optimise learning content, improve the user experience and reach out to employees who need more assistance or create new content to add additional support.
• Announcements – Guided Learning’s Message Editor equips customers with a “just-in-time” communication mechanism, allowing Product and Learning Teams to instantly write and publish a message, targeting employees by role or page action. The Message Editor can be used for a variety of communication needs: technology changes, software updates, process changes, changes in compliance requirements, administrative announcements such as downtime, or other key business communications.
• Embedded Policies – Promote your company’s policies within the applicable workflow to increase knowledge and compliance. Oracle Guided Learning allows you to present employees with policy details at the precise time they are needed to put them into action, for example, Expenses or Procurement Policies.
• Machine Translation – Displaying content in the native language of your workers is critical in some parts of the world and of course, helps drive productivity. Oracle Guided Learning provides automated machine translation of content, allowing employees to learn from Guided Learning guides in the language of their choice.

• Following the transition to any new ERP system, users need a lot of support. Oracle Guided Learning will answer all of the “how do I do?” type questions for users, leaving your Service Delivery function to support the technical issues. Often, reductions in support tickets are in excess of 40-50% from go-live.
• At Fudge we have a methodology that we strongly believe in – Train to Sustain. The outcome being that our clients are left in a self-sustaining state. Oracle Guided Learning underpins this methodology by giving users support from within the application, right when they need it.
• Data integrity is key factor when adopting any software product, quite often forming part of compliance or governance, which is critical in modern business. Guided Learning ensures that key data fields are completed correctly by all users, creating a highly compliant and valuable data set.
• All Oracle Fusion Apps user will undergo quarterly updates to the software as part of the licence agreement, along with this Oracle Guided Learning is updated, ensuring the users knowledge is up-to-date and relevant. Dovetailing this with Fudge to update custom guides and elements as well as Training Materials that reside in Learning Management systems can be an incredible powerful continuous learning solution for all employees, let alone new starters.
• As Oracle Guided Learning is embedded in Fusion Apps, there is not complicated or troublesome integration or set up. It is configured in minutes and updated either by Fudge, Oracle or your internal team.

• We work with you to customise a package based on your company’s unique needs. Then, our Oracle Guided Learning experts will deliver proactive maintenance with industry-leading service level agreements, as well as prompt support from specialists with domain expertise. All service requests are managed through Jira Service Management, an easy-to-use, world- class ticketing platform.
• We will prepare a quarterly report that will provide usage statistics and an impact assessment against your current learning library and new Oracle functionality.
• We will work with your Oracle System Administrators to ensure your guides are updated regularly to ensure that they are synchronised with the latest Oracle releases.