Where Does The Journey Begin For An Oracle Guided Learning Customer?
Once the licences have been purchased what happens next?
First, your OGL partner or Oracle will need to Provision your Guided Learning solution. This is aligned to the Oracle Cloud Applications licenses and priced accordingly. It is recommended that a minimum of a 2 year OGL license is purchased, to allow development and then to embed the OGL solution. Provisioning then gives you access to the Guided Learning Console (see below) - where your OGL partner, your internal staff or Oracle can develop and enhance the content required. It also comes with a provisioning document that describes and lists all the base guides that have been purchased, along with a link to the base guides themselves.
Working in partnership
It is vital that a specific point of contact(s) (POC) is identified within your company, who can work with the OGL partner to validate the OGL content and support and drive the change for the organisation. For a recent customer we agreed with them that the Change Manager would be the best point of contact. The investment from the customer is approximately 1-2 hours per week during the implementation and then approx 1-2 hours per month post go-live.
There will be an overall OGL administrator assigned to manage the OGL environment, this can be your implementation partner or another designated POC within your project / support team.
Every customer is allocated an Oracle Customer Success Manager (CSM) who will either work closely with your OGL partner or your internal team, depending upon who is implementing the solution for you. Every customer does have the option to self-serve, however, our experience is that this is resource constrained and the customer prefers Fudgelearn to do this for them.
Kick off - knowing what you have bought
As part of the kick off, it is vital that key stakeholders and subject matter experts (SME’s) are aligned and included in the kick off for OGL, so that all parties can understand why the organisation purchased OGL, and what its capabilities are. When the needs analysis begins these parties are able to support effectively. Generally, in our Fudgelearn OGL kick off sessions we will cover an explanation of OGL:
The OGL Widget.
Process Guides and what they are.
Linking to external content.
Task Lists and why you would want them.
Messages and examples of them.
Smart Tips and how these can work for you.
Analytics:
How Fudgelearn will work with our customers to implement Oracle Guided Learning?
Once it is understood what your organisation has bought, it is important that we explain clearly how Fudgelearn will work with your organisation to successfully implement OGL. The key items to consider for a successful implementation of OGL is:
How will Fudgelearn implement OGL for you?
We have a structured framework to ensure the successful implementation of OGL, this dovetails with our Project Management Framework to ensure the iterative process is successful, and overview of our framework is visualised below:
OGL Needs Analysis
The first item we focus on is the business needs and use for OGL, here we will dovetail (either as your training partner or not) the Training Needs Analysis (TNA) along with the Change Impact Assessment (CIA) to highlight the key impact areas, key training elements and how/where OGL is best used to support these. This would then result in a scope of OGL items that our team of experts will build in order or priority.
Focus Areas
As we work with you to formalise the OGL Needs Analysis (OGLNA), there are key focus areas that we need to highlight, so OGL can support your users, as below:
Once we have finalised the OGLNA, our team will focus on building the specific items in order of priority for your business. We will discuss the development of Oracle Guided Learning items in a future insight article.
For further information please contact us.