Fudgelearn provides ondemand training

Increase Personal Confidence Levels

Introducing how to unblock routes to success in user training.

Fudgelearn provides ondemand training

Increase Personal Confidence Levels

Introducing how to unblock routes to success in user training.

Personal confidence, or lack of it, with regard to an individual’s use of a system is another factor that can block success in training. Those who are not confident system users need to be led gently into training, offered a variety of training activities and support routes to ensure that they develop confidence in their own ability to succeed. Conversely, those with high personal confidence (e.g., those users with extensive system experience) need to be presented with the shortest safe route to System Competence. Drawn out training exercises or multiple simulations will frustrate them and may negatively impact their attitude to both the training and the system. This is not to say that other resources cannot be made available, but it should be clear where they are optional.

During the Training Needs Analysis (TNA) it is important to question effectively so that a clear picture can be drawn across the user community, understanding where confidence exists and where it does not. Equally which confident users can be supportive during the learning process to other learners who need it.

Based on the TNA output, the objective is to provide a targeted training offering, designed to accommodate as far as possible the range of User confidence in your training audience. Activities in the section may include small group introductions, face-face sessions or virtual classrooms, video tutorials, simulations and Quick Reference Guides amongst other elements. For users on the right-hand side of the curve, this element is often very lightweight.

Once personal confidence levels have raised, we can move to System Competence focused sessions.

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