This is the step where most training programmes start. However, by fully developing our users to this point, we can ensure that they gain maximum benefit from their activities. Ultimately, by the end of this phase, we need to have a high degree of system competence across the majority of our user community.
As before, the amount and nature of training must be tailored to match the requirements of the groups of users. The sorts of activities in this section may include On-system exercises, Job Aids, Mentoring, classroom sessions etc. Where practical we would strongly recommend you consider the use of Guided Learning Solutions to underpin this phase of learning, to guide the users in real-time while using the system.
You should also include some form of assessment of competence. This may be based on system exercises, simulations in a testing mode, MCQ type assessments, observation by a peer or trainer, or a combination of all of these. As with the amount of training, the assessment should be just enough to ensure safe use of the system and no more.
Once system competence is established the self-sustaining solutions that underpin this competence should begin to kick in…