Organisations adopt new systems to gain business benefits such as:
High-Quality Data and Reporting
Use of Automation
Lower costs of ownership
Why is user training important?
Not surprisingly, a staggering 40% of enterprise system implementations fail to achieve the desired outcomes because new technologies are only partially used.
This is because despite its efficiencies, users are only half-hearted about the new tools they have been given if their confidence or system competence is low.
Our training equips employees with the skills and confidence required to conquer new technologies. The training programmes we design are flexible, tailored to your specific needs and cater for different confidence, system skill-levels and languages.
Effective user training promotes a high level of adoption and use of new tools. It is a crucial element that determines the future of the overall programme and its success.
How do we do this?
Our belief is that all of our customers should be able to be self-sustaining – meaning that Fudge provides the tools, skills and training that enables our customers to support themselves moving forward.
Rollover the icons and learn the Fudgelearn sustainability journey roadmap.
Analysis and alignment
Firstly, it is paramount that a Training Needs Analysis is performed. This is how we understand primarily the who, what, why, when, and where. During this phase, we also engage key stakeholders within the organisation and gain their commitment to the training strategy, methods and timings of the training.
Learn more about Training Needs Analysis…
Engagement and communications
At this stage we are mainly focusing on user engagement, and how we can achieve this via a robust communications strategy.
Learn more about engagement and communications…
Increase personal confidence levels
Building targeted training offerings to support all ranges of learners within an organisation helps to build confidence ahead and during the core learning activities.
Learn more about building personal confidence…
Develop system competence
Developing and providing hands-on system exercises, simulations and assessments supports the enhancement of system competence. All in a safe environment.
Learn more about system competence…
Peer support network
We believe the pillar to a self-sustaining culture is the creation and maintenance of peer-support networks. Introducing “champions” or local “super-users” who can pass knowledge within the immediate community, coupled with social learning and community-based platforms via Learning Management Systems.
Learn more about our peer support network…
Oracle guided learning
There are many technologies in existence that support users whilst using business applications. The use of these solutions dramatically reduces the need to call on Service Desk Support for “how to” questions. As does a Peer Support Network.
Learn more about how to adopt guided learning…
Maintaining a learning culture
We encourage, wherever possible the maintenance of the initial learning materials and learning paths so that these become embedded in the learning culture of the organisation.
Learn more about our internal learning culture…