User adoption
Learning that empowers people.
User adoption
Learning that empowers people.
Organisations adopt new systems to gain business benefits such as:
Operational Efficiencies
High-Quality Data and Reporting
Use of Automation
Lower costs of ownership
Why is user training important?
Not surprisingly, a staggering 40% of enterprise system implementations fail to achieve the desired outcomes because new technologies are only partially used.
This is because despite its efficiencies, users are only half-hearted about the new tools they have been given if their confidence or system competence is low.
Our training equips employees with the skills and confidence required to conquer new technologies. The training programmes we design are flexible, tailored to your specific needs and cater for different confidence, system skill-levels and languages.
Effective user training promotes a high level of adoption and use of new tools. It is a crucial element that determines the future of the overall programme and its success.
How do we do this?
Our belief is that all of our customers should be able to be self-sustaining – meaning that Fudge provides the tools, skills and training that enables our customers to support themselves moving forward.
Rollover the icons and learn the Fudgelearn sustainability journey roadmap.
Analysis and alignment
Firstly, it is paramount that a Training Needs Analysis is performed. This is how we understand primarily the who, what, why, when, and where. During this phase, we also engage key stakeholders within the organisation and gain their commitment to the training strategy, methods and timings of the training.
Learn more about Training Needs Analysis…
Engagement and communications
At this stage we are mainly focusing on user engagement, and how we can achieve this via a robust communications strategy.
Learn more about engagement and communications…
Increase personal confidence levels
Building targeted training offerings to support all ranges of learners within an organisation helps to build confidence ahead and during the core learning activities.
Learn more about building personal confidence…
Develop system competence
Developing and providing hands-on system exercises, simulations and assessments supports the enhancement of system competence. All in a safe environment.
Learn more about system competence…
Peer support network
We believe the pillar to a self-sustaining culture is the creation and maintenance of peer-support networks. Introducing “champions” or local “super-users” who can pass knowledge within the immediate community, coupled with social learning and community-based platforms via Learning Management Systems.
Learn more about our peer support network…
Oracle guided learning
There are many technologies in existence that support users whilst using business applications. The use of these solutions dramatically reduces the need to call on Service Desk Support for “how to” questions. As does a Peer Support Network.
Learn more about how to adopt guided learning…
Maintaining a learning culture
We encourage, wherever possible the maintenance of the initial learning materials and learning paths so that these become embedded in the learning culture of the organisation.
Learn more about our internal learning culture…
Case study
Excellent user adoption achieved by a financial institution
Proficiency across users in the UK/EMEA.
Maximised the investment in the new software.
The training plan will be rolled out across the other regions throughout 2020 and beyond.
Challenge
A global financial services company was migrating from Oracle E-Business Suite to Oracle Financials & Procurement Cloud applications. Although the employees had in-depth knowledge of the old system, they were struggling with the new SaaS applications, jeopardising the success of the overall investment.
Solution
The needs analysis (TNA) across the system, process and testing scenarios highlighted a knowledge gap in two areas – User Acceptance Testing (UAT) and End Users across the globe. We worked closely with the implementation partner and the client project team to develop and deliver an effective training plan of Classroom and Video content.
Outcome
The tailored training programme helped employees in the UK/EMEA reach proficiency, maximising the client’s investment in the new cloud SaaS applications. The successful training plan is now being rolled out across other regions throughout 2020 and beyond.
Hear it first hand
What do our customers think of our training?
Fudgelearn focus on the quality of relationships with customers and look to work in Partnership to help achieve the desired outcomes. They’ve proven flexible in meeting our requirements and extremely responsive in managing the service they provide. For example, one of their Account Managers has come onsite on a regular basis to provide support and guidance for members of my department to ensure we’re getting the most from the service.
L.R.
John Lewis Partnership
We have had the pleasure of working with Fudgelearn on a series of training webinars to support the global rollout of Oracle Fusion. Not only has Fudgelearn been professional, committed and a valued partner in supporting the educational rollout of our material to the business but their instructor has also gone above and beyond to help us resolve unforeseen issues.
Thank you!
Global Head of Talent Acquisition & Change Management Lead
UDG Healthcare PLC
I found the Fudgelearn Account Manager to be very knowledgeable and was able to offer the correct package to meet my needs and wider career goals.
I left my one-to-one feeling enthused to undertake my tailored training plan.
Without Fudgelearn’s direction, I feel I would still be wandering around in the darkness!