Training materials & plan
Learning that empowers people.
Training materials & plan
Learning that empowers people.
Over the years, we have developed a huge amount of Training Content, much of which covers the standard processes that most Oracle users adopt. This has formed the backbone of our end user course library, the materials are role based and related to specific system & business processes. All of which the users must understand when moving to a new system.
We are able to streamline user training by tailoring these standard materials to our customers, incorporating additional information such as; Configurations, Integrations, Policies, company language and procedures specific to individual companies.
We then apply our full training framework to develop and then deliver the training for our customer, a basic version of the framework is presented below:
Handover & kick off
- Perform the training needs analysis
- Meet key stakeholders
- Agree templates for training materials
TNA
validation
- Define course outlines & objectives
- Agree delivery methods
- Map system and business roles
Communication details
- Agree timing of key project info
- Clarify tone and content of comms & cadence
- Raise training awareness
Develop content
- Training assets developed from course library, reviewed and approved
- UAT engagement – risks
Delivery of training
- Training deployed as agreed
- Evaluations completed
- Trainer feedback received
Hypercare & close
- User training support provided
- Materials handed to client
- Client acceptance
- Handover meeting
- Project report
Customer success stories with Fudgelearn
Hear it first hand
What do our customers think of our training?
Fudgelearn focus on the quality of relationships with customers and look to work in Partnership to help achieve the desired outcomes. They’ve proven flexible in meeting our requirements and extremely responsive in managing the service they provide. For example, one of their Account Managers has come onsite on a regular basis to provide support and guidance for members of my department to ensure we’re getting the most from the service.
L.R.
John Lewis Partnership
We have had the pleasure of working with Fudgelearn on a series of training webinars to support the global rollout of Oracle Fusion. Not only has Fudgelearn been professional, committed and a valued partner in supporting the educational rollout of our material to the business but their instructor has also gone above and beyond to help us resolve unforeseen issues.
Thank you!
Global Head of Talent Acquisition & Change Management Lead
UDG Healthcare PLC
I found the Fudgelearn Account Manager to be very knowledgeable and was able to offer the correct package to meet my needs and wider career goals.
I left my one-to-one feeling enthused to undertake my tailored training plan.
Without Fudgelearn’s direction, I feel I would still be wandering around in the darkness!