Guided Learning managed service
Benefit from our partnership with Oracle University.
Guided Learning managed service
Benefit from our partnership with Oracle University.
Why Managed Services with Fudgelearn?
We here at FudgeLearn are very flexible when it comes to managed services. We have worked with businesses, large and small, in a number of different categories to design, develop and implement Guided Learning. Our partnership with Oracle University uniquely positions us to help you on your way to create effective, scale-able and visionary in-application guides promoting engaged users and productivity within your organisation.
Click a cog to learn more about the benefits of the Fudgelearn Managed Services process for you.
1. Collaboration
- Guided Learning Analysis
- Understand your requirements and priorities for each module
- Agree Strategy
- Put in place a strategy in line with you and your project / general timelines
- Environment Staging
- Producing guides in the relevant cloud environment
- JIRA Ticketing System
- Introduce you to our ticketing / help desk process
- Proactive Feedback
- We encourage feedback as either suggestions or to tell us how we are doing for continuous improvement
2. Reduces costs
- Minimise Helpdesk calls
- Reduce the amount of helpdesk calls around 40-50%
- Training Demand
- Add layers of support to instructor led training by promoting on the job application guides in real time
- Smaller Teams
- No need to add additional stress and workloads to your existing L&D teams, our solution supports them
- Minimises Errors
- Promotes processes and transactions to be input correctly and saves any re-work
3. Low / Minimal Maintenance
- Reassurance and Concentrate on What Matters
- We ensure that the solution is designed to support your business needs and meets user expectations. With the OGL administration taken care of, you can focus on strategic business and other IT initiatives
- Not impacting Resources
- No responsibility to you and your teams to continuously update or create training material as our service will provide that for you
- Quarterly Updates
- Automatic updates are applied to all guides when there is a quarterly update release from Oracle Cloud
- Bespoke roles
- We will also update any bespoke training that you may have
4. Analytics
- Identifying Hot Spots
- Gain smart insights into how users are navigating in and around the system and understand additional learning requirements
- Demand and User Engagement
- Smarten your OGL catalogue by seeing what’s hot or what’s not
- Reports
- Produce quarterly informative reports and drill down to find out information such as, users that are engaged, users logged in, active users etc.
- Measure the Success
- Find out how the guides are being received by your users and what they are scoring by the feedback mechanism
5. Future Proof
- Stay in the Fast Lane
- We ensure that we share the most up-to-date and latest technology working alongside our partner Oracle University. Never fall behind with your training materials
- Enhancements
- We will provide an impact analysis every quarter to identify new features, functions and benefits across your fusion applications
- Industry Team of Experts
- Our team of experts are eager to help customers get the most out of OGL. Take the worry out finding the skills and expertise in house reducing overheads and cost.
6. Governance
- Triage
- We have a 3 tier triage process relating to the priority of tickets. The order depends on the seriousness or urgency of the ticket
- Testing
- Thorough testing will be carried out on each activity to ensure a smooth transition from us to you
- Change
- We know that sometimes change needs to happen, so we have a very robust change advisory board process in place to keep you on track
- Environments
- An up-to-date environment complete with the latest config will need to be maintained in order to keep you ticking along
- Data
- Rest assured your data will be safely and securely managed within GDPR regulations
Discover more about the Fudgelearn Managed Services process by following the cogs and their descriptions below.
1. Collaboration
- Guided Learning Analysis
- Understand your requirements and priorities for each module
- Agree Strategy
- Put in place a strategy in line with you and your project / general timelines
- Environment Staging
- Producing guides in the relevant cloud environment
- JIRA Ticketing System
- Introduce you to our ticketing / help desk process
- Proactive Feedback
- We encourage feedback as either suggestions or to tell us how we are doing for continuous improvement
2. Reduces costs
- Minimise Helpdesk calls
- Reduce the amount of helpdesk calls around 40-50%
- Training Demand
- Add layers of support to instructor led training by promoting on the job application guides in real time
- Smaller Teams
- No need to add additional stress and workloads to your existing L&D teams, our solution supports them
- Minimises Errors
- Promotes processes and transactions to be input correctly and saves any re-work
3. Low / Minimal Maintenance
- Reassurance and Concentrate on What Matters
- We ensure that the solution is designed to support your business needs and meets user expectations. With the OGL administration taken care of, you can focus on strategic business and other IT initiatives
- Not impacting Resources
- No responsibility to you and your teams to continuously update or create training material as our service will provide that for you
- Quarterly Updates
- Automatic updates are applied to all guides when there is a quarterly update release from Oracle Cloud
- Bespoke roles
- We will also update any bespoke training that you may have
4. Analytics
- Identifying Hot Spots
- Gain smart insights into how users are navigating in and around the system and understand additional learning requirements
- Demand and User Engagement
- Smarten your OGL catalogue by seeing what’s hot or what’s not
- Reports
- Produce quarterly informative reports and drill down to find out information such as, users that are engaged, users logged in, active users etc.
- Measure the Success
- Find out how the guides are being received by your users and what they are scoring by the feedback mechanism
5. Future Proof
- Stay in the Fast Lane
- We ensure that we share the most up-to-date and latest technology working alongside our partner Oracle University. Never fall behind with your training materials
- Enhancements
- We will provide an impact analysis every quarter to identify new features, functions and benefits across your fusion applications
- Industry Team of Experts
- Our team of experts are eager to help customers get the most out of OGL. Take the worry out finding the skills and expertise in house reducing overheads and cost.
6. Governance
- Triage
- We have a 3 tier triage process relating to the priority of tickets. The order depends on the seriousness or urgency of the ticket
- Testing
- Thorough testing will be carried out on each activity to ensure a smooth transition from us to you
- Change
- We know that sometimes change needs to happen, so we have a very robust change advisory board process in place to keep you on track
- Environments
- An up-to-date environment complete with the latest config will need to be maintained in order to keep you ticking along
- Data
- Rest assured your data will be safely and securely managed within GDPR regulations
Book your Oracle Guided Learning consultation
Some things to consider
There are an abundant amount of guides available to choose from which can be quite daunting.
Identifying what is most beneficial to your organisation can be tricky. We believe that the bigger your audience, the bigger the OGL requirement. After all, we all want to keep operations running as smooth as possible.Below is a list of some of the content to give you an idea of what’s available to you. These guides can be incorporated within your application immediately.
We can even offer content that is bespoke to your roles within your organisation.
If you are still unsure and don’t see what you’re looking for, then chat with us regarding your implementation/training requirements.
ENTERPRISE RESOURCE PLANNING (ERP)
- Raising Requisitions
- Procurement Activities
- Creating invoices
- Reporting
- Creating Journals
- Supplier Transactions / Maintenance
- Receipting
- Reversals / Holds / Write offs
- Cash Management
- Customer Transactions / Maintenance
- Journal Management
- Projects
HUMAN CAPITAL MANAGEMENT (HCM)
- Core HR
- Person Management
- Hire Employee
- Recruitment
- Documents of Record
- HR Specialist Activity
- Performance Management Specialists
- Workforce Management
- Resource Management
- Time & Labor
- Absence Management
- Expense Management
EMPLOYEE SELF SERVICE (ESS)
- Enter Expenses
- Goals & Performance Management
- Update / Change Personal Details
- Accessing Learning Management
- Enrolling onto courses
- Input Timecards / Timesheets
- Booking Absences
MANAGER SELF SERVICE (MSS)
- Approvals
- Actions (on behalf of an Employee)
- Manage Roles
- Viewing Performance Docs
- Setting Goals
- Appraisals
There is a vast amount of content that is still available and tailored to the more professional user, especially within payroll, finance and projects. However, get in touch if you have these additional requirements to see what we can offer.
Don’t forget we tailor OGL to hybrid / bespoke roles (not out of the box). Please ask us for more details.
What will we need from you to set up Guided Learning?
- A fully functional and configured Oracle Cloud environment for the modules you wish to use Guided Learning for. This also has to match the current release
- A list of test log ins that reflect the relevant roles eg HR_SPECIALIST / EMPLOYEE / LINE_MANAGER
- Sufficient master data, ( to be able to run guides (relevant to organisation) eg Suppliers, PO’s, Employees etc. )
- Correct hierarchical workflow to demonstrate approval processes ( if applicable )
- Hybrid / Bespoke roles created by your IT / Service integrator
- Access to nominated personnel ( maximum 2 days per month )
Employees prefer real-time, self-paced training
68%
of employees prefer to learn at work
58%
of employees prefer to learn at their own pace
49%
of employees prefer to learn at the point of need
Discover how Managed Services could transform your organisation
Case study
Excellent user adoption achieved by a financial institution
Proficiency across users in the UK/EMEA.
Maximised the investment in the new software.
The training plan will be rolled out across the other regions throughout 2020 and beyond.
Challenge
Solution
Outcome
Hear it first hand
What do our customers think of our training?
Fudgelearn focus on the quality of relationships with customers and look to work in Partnership to help achieve the desired outcomes. They’ve proven flexible in meeting our requirements and extremely responsive in managing the service they provide. For example, one of their Account Managers has come onsite on a regular basis to provide support and guidance for members of my department to ensure we’re getting the most from the service.
L.R.
John Lewis Partnership
We have had the pleasure of working with Fudgelearn on a series of training webinars to support the global rollout of Oracle Fusion. Not only has Fudgelearn been professional, committed and a valued partner in supporting the educational rollout of our material to the business but their instructor has also gone above and beyond to help us resolve unforeseen issues.
Thank you!
Global Head of Talent Acquisition & Change Management Lead
UDG Healthcare PLC
I found the Fudgelearn Account Manager to be very knowledgeable and was able to offer the correct package to meet my needs and wider career goals.
I left my one-to-one feeling enthused to undertake my tailored training plan.
Without Fudgelearn’s direction, I feel I would still be wandering around in the darkness!
Various
Home Office
Videos and documentation was good, and helpful for future reference.
Great training!
Very helpful training session lead by Melanie!
Good mix of demos and practical work - looking forward to the next session!
Various
FD Technologies
The trainer interacted and dealt with questions really well.
The course was very detailed and informative - thank you!
Enjoyed the guided learning & exercises after each section.
Dipping my toe into the new system was a great learning experience.
Various
Schroders
Michael is very knowledgeable, patient and friendly - he has had the answers to all the questions asked, so it is obvious he knows his stuff inside out.
Definetely an expert in his field, and very confident with his level of knowledge.
Michael was very knowledgeable, and will be a good resource to tap into when we start to write reports in earnest.
Did very well, with beginners to more experienced students attending.
Various
SMBC
Now I have a better knowledge of the workflow between the BANK and CASH MANAGEMENT which is great!
I can now navigate in Receivables, navigate in the schedule processes screen, create a receipt, apply a receipt, reverse a receipt, all great information!
Great to know how to create invoices, how AP works in Oscar and to manage payments and reporting.
I now have a further understanding of FA itself, how to navigate and perform FA required tasks.